Contact us

Have a question about BrokenLinks.pro, billing, scans, or your account? Send us a short message and we will reply as soon as we can.

You can contact us by email at [email protected]. We also recommend checking the FAQ below first; it covers the most common questions about limits, payments and completed scans.

We usually reply within one business day. Support is handled in English.

What to include

You will get a faster answer if your first message already contains:

  • The URL you were scanning and, if the scan finished, a link to the report.
  • The email address on your account, if you have one.
  • What you expected to happen and what happened instead.
  • For billing questions, the payment reference from your provider.

FAQ

Short answers about limits, billing and scan completion.

One credit equals one request. Fetching a page to crawl it costs a credit, and so does checking each link, image, script, stylesheet or media file found on it. This means a page with many outbound links costs more than a sparse one, and your balance reflects real scanning work rather than a page count.

Guests receive 1,000 credits per site and can scan 10 sites per day. No sign-up is needed, and guest scans run one at a time. The limits reset daily, so you can try the scanner on a real site before deciding whether to create an account.

Registered users receive 3,000 credits and 3 site scans per month under the free limits. Free credits reset every month and are separate from any credits included in a paid plan. Registering also unlocks saved reports, CSV exports and email notifications when a scan finishes.

Generally, no. Payments are final and non-refundable except where applicable law requires otherwise. Use the guest and free-account credits first to confirm that the scanner works on your site, handles your hosting and returns useful results before you buy.

Registered users receive an email notification when scanning is completed. You can also leave the report page open while a scan runs, since progress and newly found issues update live without a refresh. Finished scans stay available in your dashboard for the retention period of your plan.

Allow our scanner User-Agent in your Cloudflare WAF or bot protection rules: BrokenLinksBot/1.0 (+https://brokenlinks.pro). Blocked URLs are reported separately from broken ones, so a sudden run of blocked results usually means bot protection rather than a site problem. Lowering the scan speed can also help if the block is rate-based.

Full-site mode follows internal links from the URL you entered and checks every page it discovers, which is what you want for a complete audit. Single-page mode checks only the URL you gave it and every link and asset on that one page. Single page is much cheaper in credits and is useful for verifying a fix.

Crawl scope decides which pages the crawler is allowed to walk into. "Domain only" stays on the exact host you entered, while "Domain and subdomains" also follows links into subdomains such as blog or shop. Links pointing outside your scope are still checked, they are just not crawled for further pages.

Every link and asset is requested individually, and the scanner deliberately paces itself so it does not overload your server. Scan speed is configurable from one to four requests per second, and higher speeds finish sooner but put more load on the site. Large sites with many outbound links naturally take longest.

By default the crawler respects your robots.txt, which means pages disallowed there are not crawled and can hide broken links from the report. Enabling the option makes the scanner ignore those rules so it can audit the whole site. Only use it on sites you control.

Only scan sites you own or are authorised to test. Scanning sends real traffic to the target server, so treat it like any other automated testing tool. If you are auditing a client site, get their agreement first and consider a lower scan speed.

On paid plans you can schedule a project to be rechecked daily, weekly, every two weeks or monthly at a time you choose. Each scheduled run consumes credits from your monthly balance exactly like a manual scan. This is the practical way to catch external links that rot after publication.